News

Canada Research Chair in Shared Decision Making and Knowledge Translation
Publication

Our team publishes an article on patient engagement in community-based primary care practices


Led by Julie Haesebaert, the objective of this study was to assess the acceptability and feasibility of embedding advisory councils of clinicians, managers, patients and caregivers to conduct patient-oriented quality improvement projects in primary care practices. Using a participatory action research approach, the authors conducted the study in two non-university primary care practices in Quebec City, Canada. Patient-experts (patients trained in research) were involved in study design, council recruitment and meeting facilitation. Advisory councils were each to include patients and/or caregivers, clinicians and managers. Over six meetings, councils would identify quality improvement priorities and plan projects accordingly. Each of the practices worked on two projects: 1) a new information pamphlet on the organization and operation of the clinics and on communications about local public health programs; 2) methods to increase patient involvement in the practice and on improving the appointment scheduling system. Median patient satisfaction was 8/10, and 66.7% of patients felt that the advice had an impact on the operation of the practice. The results of this study indicate that embedding advisory councils of clinicians, managers, patients and caregivers to conduct patient-oriented quality improvement projects in primary care practices is both acceptable and feasible. Future research should assess its transferability to other clinical contexts. Read the article here.

By Titilayo Agbadje, 23/09/2020