Program Name: Intervention to implement evidence based patient decision support in a nursing call center

Authors or developers

Dawn Stacey
School of Nursing
University of Ottawa
Ottawa, ONT

Country / Language Canada/English and French
Creation or publication date 2006
Clinic context Primary care/various clinical domains (provincial call center)
Target users Nurses
Pre or post licensure Post-licensure
General objectives To assess caller's decisional conflict and modifiable contributing factor.
To address callers' decisional needs by providing facts, communicating probabilities, clarifying values, developing shared decision making skills, evaluating resolution of modifiable factors contributing to decisional conflict and decision quality
Format Auto-tutorial and workshop