Program Name: Patient Centered Health Care Home Program Toolkit

Authors or developers

Utilization Review Accreditation Commission (URAC)
1220 L Street NW, Suite 400
Washington, DC, United States

Country / Language United States / English
Creation or publication date 2011
Clinic context Primary care
Various clinical contexts
Target users Any healthcare professionals
Pre or post licensure Both pre- and post-licensure
General objectives • To self-assess in the following key areas:
o Core Quality Care Management
o Patient-Centered Operations Management
o Access and Communications
o Testing and Referrals
o Care Management and Coordination
o Advanced Electronic Capabilities
o Performance Reporting and Improvement.

• To identify measures directly pertinent to the provision of high quality patient-centered care.

• To provide an overview and recommendation of publicly available patient experience surveys.
Format Toolkit